Frequently Asked Questions

We provide three core services: septic tank emptying, drainage work and welfare unit servicing. We support domestic customers, rural properties, farms, construction sites and commercial businesses. If you are unsure which service you need, contact our team to discuss your requirements.

Explore our septic tank emptying service or welfare unit servicing to learn more.

Yes, we work with both domestic and commercial customers. Our services support homeowners, landlords, farms, businesses, construction projects and commercial premises with a range of drainage and wastewater requirements.

Yes, we provide drainage work to help address problems such as blocked or slow drains, persistent drainage issues and recurring blockages. The appropriate solution depends on the problem affecting your system. Contact us to explain the symptoms and discuss the next step.

Many septic tanks need emptying at least annually, although the appropriate frequency depends on factors such as tank capacity, occupancy and usage. Manufacturer guidance and the condition of the system should also be considered. Regular maintenance can help reduce the risk of overflowing tanks, unpleasant smells and drainage problems.

If you are unsure when your tank was last emptied, review any previous service records or contact us for advice.

Common warning signs include unpleasant sewage smells, slow-draining sinks or toilets, backed-up drains, overflowing wastewater and pooling water near the tank. These symptoms can also indicate other drainage problems, so they should not automatically be attributed to a full tank.

If you notice these issues, contact us to discuss the problem and the appropriate service.

Professional septic tank emptying is strongly recommended because it involves specialist equipment, safe waste handling and appropriate disposal arrangements. Attempting to remove or dispose of sewage yourself can create health and environmental risks. Using an experienced service provider like us helps ensure that the work is handled responsibly.

You can contact our team by telephone, email or through our website's contact page. Tell us which service you require, where the work needs to take place and any relevant details about the problem or site.

Visit our contact page to make an enquiry.

It helps to provide your property or site location, the service you require, the type of problem you are experiencing and any relevant access considerations. For septic tank emptying, information about the system and tank size can also be useful if known.

Attendance depends on our existing workload, your location and the work required. We aim to arrange the earliest suitable appointment and provide clear information when discussing your enquiry. Contact us directly to explain your requirements and establish current availability.

We do not offer emergency call-outs; however, we aim to attend urgent requests as soon as possible. Simply call us and explain the situation, and we will accommodate as efficiently as we can.

Yes, we can discuss planned servicing arrangements for suitable septic tank, drainage and welfare unit requirements. The appropriate schedule depends on the system, its usage and your operational needs. Contact us to discuss your requirements and whether a recurring arrangement would be suitable.

The cost of septic tank emptying can depend on the tank's capacity, the amount of waste to be removed, site accessibility and travelling distance. Commercial requirements and the nature of the work can also affect the quotation.

As each job has different requirements, contact FES 24/7 to discuss your situation and request pricing information.

Yes, we offer no-obligation quotes.

We can take card payments over the telephone using SumUp, or cash payment.

FES 24/7 is based at Decoy Bridge Farm House, Downham Market, PE38 0PF, serving West Norfolk and North Cambridgeshire. Our established service areas include King's Lynn, Wisbech, Ely, March, Littleport, Brandon, Thetford and Swaffham, together with appropriate surrounding villages.

If your location is not listed, contact us to discuss your requirements and confirm whether we can assist.

Yes, we support rural properties and farms as well as residential and commercial premises. Our services include septic tank emptying and drainage work for customers who need help maintaining private wastewater systems. We can discuss your location, access requirements and the work needed before establishing a suitable arrangement.

Our working hours are Monday to Friday, 8:00am to 5:00pm.

Collected septic tank waste must be managed through an appropriate disposal or treatment route. The correct route depends on the material collected and the applicable environmental requirements.

At FES 24/7, responsible waste handling is an important part of our service. We use designated or authorised disposal facilities rather than treating collection as the end of our responsibility.

For further information, read our guide to where septic tank waste goes after emptying.

Before booking a waste collection, you can ask the operator where the collected material will be taken, how it will be managed and whether the relevant waste-carrier registration requirements are met. In England, the Environment Agency provides a public register that can be used to check waste-carrier registration details.

At FES 24/7, we recognise the importance of responsible waste handling and using appropriate disposal facilities.

FES 24/7 brings more than 26 years of drainage and wastewater industry experience. Our founder, Don Woodbine, spent 20 years with Anglian Water, progressing from operational work to Area Manager level before establishing his own business in 2000.

As a family-run business, we focus on practical experience, straightforward advice, personal service and responsible waste management.

Learn more about FES 24/7 and our background.